KI874 P222-0081 kim 2 V 3 2 no German Written or oral exam KI874 Computer Science and Communication Systems 2 optional course KIM-ITIL Computer Science and Communication Systems 2 optional course MAM.2.2.17 Engineering and Management 2 optional course MST.SMI Mechatronics and Sensor Technology 2 optional course PIM-WN31 Applied Informatics 2 optional course PIM-ITIL Applied Informatics 2 optional course PIM-ITIL Applied Informatics 2 optional course TIM-ITIL Technical Computer Science 2 optional course MST.SMI Mechatronics and Sensor Technology 2 optional course 30 class hours (= 22.5 clock hours) over a 15-week period.The total student study time is 90 hours (equivalent to 3 ECTS credits).There are therefore 67.5 hours available for class preparation and follow-up work and exam preparation. Prof. Dr.-Ing. André Miede ami Dipl.-Ing. Markus Collet mco Dipl.-Ing. Edgar Scholz esc Students will know and be able to explain the practice-proven procedures for the successful provision of IT services, including the necessary definitions of terms according to the international framework ITIL. They can differentiate between processes, their goals, roles and functions in the Service Life Cycle. 1. IT Service Management according to ITIL Welcome to ITIL 4. A new era in IT development has begun. ITIL 4"s holistic approach sharpens service management"s profile in organizations and industries by giving it a strategic context. The focus is placed on a value chain of products and services. 2. Key concepts of service management A common understanding of the central concepts and terms of ITIL within organizations and among individuals is an essential prerequisite for the effective use of these best practices in mastering real-world service management challenges. 3. The four dimensions of service management In order to achieve the desired results and work as effectively as possible, organizations must consider all aspects of their behavior. There are several aspects to consider in service management. None of them is enough on its own to achieve the required results. To support the holistic approach, ITIL defines the dimensions. 4. The ITIL Service Value System (SVS) For service management to work well, it must function as a complete system. The ITIL SVS describes the inputs for this system, the elements and outputs, and how they interact to enable value creation. 5. IT management practices ITIL SVS comprises 14 general management practices, 17 service management practices, and three technical management practices, all of which fall under the four dimensions of service management. In ITIL, a management practice is a group of organizational resources designed to perform tasks or achieve a goal. The module takes place as a block seminar on several Saturdays. There will be a kick-off event at the beginning of the semester. For more information, please see further bulletins. In addition to the written exam, students will have the chance to become certified via an external exam (ITIL Foundation). More information will be available in the lecture. Case studies, practice test, coaching Official ITIL page: https://www.axelos.com/certifications/itil-service-management itSMF Deutschland e.V. https://www.itsmf.de/ WS 2018/19 WS 2017/18 WS 2016/17 WS 2015/16 WS 2014/15 WS 2013/14 SS 2013 Mon Jun 15 22:26:59 CEST 2026, CKEY=ksmmi, BKEY=kim, CID=[?], LANGUAGE=en, DATE=15.06.2026