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Business Process and Quality Management

Module name (EN): Business Process and Quality Management
Degree programme: Supply Chain Management, Master, ASPO 01.04.2016
Module code: MASCM-130
Hours per semester week / Teaching method: 4V (4 hours per week)
ECTS credits: 6
Semester: 1
Mandatory course: yes
Language of instruction:
Written exam (120 minutes / can be repeated semesterly)

[updated 13.09.2018]
Applicability / Curricular relevance:
DFMM-MASCM-130 Management Sciences, Master, ASPO 01.10.2018, semester 1, mandatory course
MASCM-130 Supply Chain Management, Master, ASPO 01.04.2016, semester 1, mandatory course
MASCM-130 Supply Chain Management, Master, ASPO 01.04.2017, semester 1, mandatory course
60 class hours (= 45 clock hours) over a 15-week period.
The total student study time is 180 hours (equivalent to 6 ECTS credits).
There are therefore 135 hours available for class preparation and follow-up work and exam preparation.
Recommended prerequisites (modules):
Recommended as prerequisite for:
MASCM-230 Study Project
MASCM-310 Master´s Thesis
MASCM-320 Master´s Colloquium

[updated 25.01.2016]
Module coordinator:
Prof. Dr. Thomas Korne
Prof. Dr. Thomas Korne
Dozenten des Studiengangs

[updated 25.01.2016]
Learning outcomes:
Process Management:
After successfully completing this module, students will be able to:
_ analyze, design and optimize business processes,
_ develop specific competencies for controlling and optimizing business processes
_ implement common techniques (e.g. IT-supported BPM/BPR tools such as Visio and ARIS, as well as modeling methods) to introduce and improve business process management,
_ develop process concepts for the introduction of a company-specific business process management system,
_ identify, model and improve process methods and tools for specific functions and industries,
_ recognize and set process goals,
_ check and monitor the achievement of goals,
_ implement process controlling and promote the integration of business process management and quality management into an integrated management system.
Quality Management:
After successfully completing this module, students will be able to:
_ assess the importance of quality as a competitive and cost factor,
_ explain the basic concepts of QM and the underlying standards (in particular ISO 9000 ff; TS 16949.),
_ implement a basic QMS and identify core and support processes based on real company examples and design them according to quality standards,
_ apply current techniques and instruments for efficient process documentation (e.g. Visio, ARIS,...),
_ implement an auditing process,
_ perpare internal and external audits,
_ create professional interfaces to environmental management and occupational safety management systems and develop integrated management systems,
_ analyze the various requirements of different industries (automotive industry, food industry, pharmaceutical industry) and the resulting industry-specific standards (food -> HACCP systems, BRC, IFS, EUROGAP, pharmacy -> GMP, GLP),
_ discuss quality-related management methods such as EFQM and Six Sigma,
_ explain quantitatively-oriented quality tools such as Pareto analysis, control charts, FMEA, QFD, etc. and apply them appropriately.
Process Management:

[updated 13.09.2018]
Module content:
1. Basics of business processes (business and technical)
2. Basics of business process management
3. Enterprise modeling
4. Business process modeling
5. Implementation with BPR tools
6. Introduction and optimization
Quality Management:
1. Basics
2. Basic standards (ISO 9000, TS 16949)
3. Structure of a QMS
4. Q process design and documentation
5. Auditing and auditing techniques
6. Integrated management systems
7. Industry-specific QMS
8. Further developments (EFQM, SIX SIGMA)
9. Quality tools (Pareto, control charts, FMEA, QFD)

[updated 13.09.2018]
Teaching methods/Media:
Lecture with integrated exercises/case studies (partly on PC) using written documents; projector presentations, blackboard

[updated 13.09.2018]
Recommended or required reading:
Process Management:
T. Füermann, C. Dammasch (2008): Prozessmanagement, 3. Auflage. Verlag C. Hanser
Jochem/Mertins/Knothe (2010): Prozessmanagement, Symposion Publishing
Koch/Zeiler (2010): Geschäftsprozessmanagement, WITEC Verlag
Komus (2011): BPM Best Practice, Springer Verlag
Knuppertz/Feddern (2011): Prozessorientierte Unternehmensführung, Verlag Schaeffer-Poeschl
Schmelzer/Sesselmann (2010): Geschäftsprozessmanagement in der Praxis, Verlag C. Hanser
Schwab (2011): Geschäftsprozessmanagement mit Visio, Viflow und MS Project, Verlag C. Hanser
Seidelmeier (2010): Prozessmodellierung mit ARIS, 3. Auflage, Verlag Vieweg und Teubner
Slama/Nelius (2011): Enterprise BPM, Verlag dpunkt
Quality Management:
Brüggemann/Bremer (2012): Grundlagen Qualitätsmanagement, Verlag Vieweg und Teubner
Brunner/Wagner (2010): Qualitätsmanagement, 5. Auflage,; Verlag C. Hanser
Kamiske (2012): Handbuch QM Methoden, Verlag C. Hanser
Schmidt/Pfeifer (2010): Qualitätsmanagement, 4. Auflage, Verlag C. Hanser
Timischl (2012): Qualitätssicherung, 4. Auflage, Verlag C. Hanser
Zollondz (2011): Grundlagen Qualitätsmanagement, 3. Auflage, Verlag Oldenbourg

[updated 13.09.2018]
[Sat Jan 22 11:42:57 CET 2022, CKEY=sbpaqma, BKEY=scm2, CID=MASCM-130, LANGUAGE=en, DATE=22.01.2022]